Shipping and Return Policies
We offer free ground shipping within the continental United States. Orders typically arrive in 3-7 business days. Items shipped directly from the vendor or to Alaska or Hawaii may have longer delivery times. This offer does not apply to international orders.
We ship items out as soon as possible, but this won’t always be the same day as your order. Please allow up to 2 business days for processing time. If we anticipate a longer lead time, we will notify you.
Order Processing Times
Our business hours are 7:30 AM – 5:00 PM (Central Standard Time) Monday through Friday. Any orders placed during non-operating hours, will be processed on the next business day.
Shortly after placing your order, you should receive an email confirming it. If, for some reason, you do not receive that email, please check your spam folder to see if you can locate it. This is important, because if you have not received the confirmation email, you won’t receive the email with shipment information.
All items are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.
Oculur does ship internationally with a few exceptions. Please note that the buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing goods. We do not collect this beforehand, and cannot give you an estimate of the cost, as it varies widely around the world.
International shipping comes at an additional fee, which is dependent upon the weight and size of the items being shipped.
Pricing & Availability
A1 Security Camera Systems (A1SecurityCameras.com) has made every reasonable effort to ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. To the best of our knowledge, all products advertised were available and current when added to this site, however, all these products are subject to the manufacturer’s availability. Please be advised that manufacturers do change prices and discontinue products as they deem fit and we are not always made aware of these changes in time to update our website to reflect this condition.
Merchandise will not be accepted for return (for credit or repair) unless our permission has been previously given and a Return Merchandise Authorization (RMA) number has been issued. Merchandise that has been opened cannot be returned for credit. Once a product is opened, or the factory seal is broken, it is considered used. This comes directly down from the manufacturers whose products we carry, as they are unable to sell used products. For this reason, they will not accept opened products returned for credit.
It’s important to note, however, that if your product has a manufacturer defect – that we will work with you to get a product that is in working condition to you as soon as possible.
Please send an email to [EMAIL EMAIL EMAIL] for a Return Merchandise Authorization (RMA) number. This email should contain the following information: your order number, the model and serial number of the item that needs an RMA, and a description of the problem with the item. A Return Merchandise Authorization (RMA) must be generated by the RMA department prior to the return of any product, please contact the RMA to initiate the Return Merchandise Authorization process. It is important to bear in mind that our warehouse and main office locations are in separate facilities.
Packages received without a valid RMA number will be rejected and returned intact to the sender without any further processing. Any damaged shipments must be either refused or a notation must be made on the delivery receipt or bill of lading at the time of the good’s arrival, as this will insure the carrier’s liability in the event of delivery of damaged goods.
If you make payment by wire transfer, the transfer fees are non-refundable in the event of a return.
Items must be returned within 10 business days of an RMA issue date, after which the shipment will be refused.
There will be an up to 20% restocking fee for merchandise accepted for return provided that the cartons are unopened and the goods are not damaged. This is what the manufacturer charges us and this is what we must pass on to you. Credit may be denied in the event that the product is returned damaged, missing parts or packaging materials.
All shipping charges are NON-REFUNDABLE. A product that is determined to be damaged or defective must be returned or exchanged within 15 days of the delivery date. Damage to the product, that is determined to be the result of misuse, abuse, accident or modification not authorized by Oculur or the manufacturer are exceptions to the above terms.